atEvent’s leading event app solution helps companies generate qualified leads, measure and monetize their event activity, and accelerate sales velocity after events. Our solution is fully integrated with the most widely used Marketing Automation and CRM. Learn more here.
We support Android device versions 4.0 or higher and iOS versions 9 or higher.
atEvent integrates seamlessly with most major MA and CRM solutions including, Marketo, Oracle Eloqua, Hubspot, Pardot, and Salesforce.com.
If you would like additional training, then you can reach out to your atEvent Customer Success Manager and they will be able arrange web training for you.
You will be in constant contact with your Customer Success manager who will be able to support you. If you need urgent attention email: firstname.lastname@example.org
Open the Google Play Store or the Apple App Store, search for “atEvent”, select and install App
Once your account is verified your user/login credentials will be sent from the atEvent Administrator but you will need to set up your unique password.
From the app select ‘Forgot Password?’ and enter the email associated with your user. You will then receive an email with a link to reset your password.
Ensure proper data connection. If unable to login, note which error message you receive and contact email@example.com.
Yes, initial login is required (Data connection required). Once logged, the app can function in offline mode. However, users must not log out while in offline mode as captured information will be lost.
Contact your company administrator to add you to the specific events in the atEvent Central Dashboard you should be associated to.
First, ensure your event has been set up for badge scanning. If your event has badge scanning added and you are still experiencing issues, contact firstname.lastname@example.org for further assistance.
Yes, the app associates topics and follow-up actions with each attendee. Therefore, if a card was previously unreadable, the previously created attendee was not saved and must be re-entered into the system.
Full bar strength is not indicative of a strong data connection. Once you have a strong connection the cards will begin to process.
*Note that it can take up to an hour for full transcription.
atEvent requires permission to use the device camera. You will need to go to your Device Settings and select the atEvent App and grant access to the app to use the camera.
This will create two separate entries for the same attendee in the system. For trial purposes, the QR Code and Bar Code functionality have not been set up.
If accidental QR Code/Bar Code is scanned under incorrect tab, information will read as <No Name>.
Yes, as long as that prospect’s card is scanned by another staff member. If the same booth attendee’s card is scanned multiple times by the same staff member, the most recent scan will override previous scans.
This will vary for each show. US based events generally offer badge kits/API kits ranging from between free and $1200. International events are a little more difficult to predict, your Customer Success Manager will be able to help gather this information for you.
A Developer’s Badge Kit (API Kit) is a set of instructions that enables us to configure our application to read the information within the barcode. We purchase these from the contracted lead retrieval/registration companies at each event. This gives us the ability to work alongside the badging companies to set you up with scanning on the atEvent app and pull in attendee contact information easily.
Login to the atEvent Central Dashboard to access data reports. Your data is available in a spreadsheet and in graphical reports.
You do! atEvent collects, stores and transmits captured data for you. We never use or sell your captured data. Never as all data is secure.
Didn’t find the answer you’re looking for? Contact email@example.com for further assistance.